* known as bettina heinz prior to 2009
Ph.D. (1998, May). Communication Studies. University of Nebraska-Lincoln. Emphasis in interpersonal communication/language and culture. Outside area: psycholinguistics. Dissertation: Backchannel responses as conversational strategies in bilingual speakers’ conversations.
M.S. (1989, Summa Cum Laude). Communication Studies. Fort Hays State University, Hays, Kansas. Thesis: The female character as role model: The image of women in selected plays by Megan Terry.
B.A. (1987, Summa Cum Laude). Communication Studies; minor in French. Fort Hays State University, Hays, Kansas.
A.A. (1986, Top Graduate of Class). Liberal Arts. Cowley County Community College, Arkansas City, Kansas.
Abitur (1984, Top Graduate of Class). Treviris-Gymnasium Trier, Germany. Foreign languages studied: English, Latin, and French.